FAQS

1. Q: What is a Xcape Indonesia?

A: Xcape Indonesia is the first and only reality room escape game in Indonesia with Hollywood’s touch and feel.
This game requires you and your team to solve mysteries and clues within a time limit to escape from a room.
The concept allows for participants to feel like they are characters in a video game or movie.

2. Q: How many room do you have?

A: We have 5 rooms for playing the game. Each room has a different theme, and each playing experience is different.

3. Q: What are the themes for every room do you provide?

A: Basically most of our escape game room’s themes are about thriller movies but not at all.

4. Q: Are they any body else inside the room,other than customer?

A: No one else inside the room,the game master will help you when you need a hint.

5. Q: What should I do with my belongings? Can I bring them during the game?

A: We have prepared safe lockers for your belongings so you can bring your key locker during the game.

6. Q: What is the favourable age for playing this game?

A: Participants over 12 years old are recommend.
Children aged 6-11
Should be accompanied by adults.

7. Q: Where is the location of Xcape Indonesia?

A: We are located in Rukan Crown Golf Pantai Indah Kapuk Jakarta, beside coldwell banker, in the same complex as Born GA and Sumoboo.

8. Q: What is the length of time for playing one game?

A: Each team has only 60 minutes to escape.

9. Q: Is the game suitable for claustrophobic people?

A: Claustrophobic people have been playing in Xcape Indonesia without any problem, and we will definitely step in instantly should any kind of
emergency arise.

Booking matters

1. Q: Can I make a booking through telephone?

A: Sure but we recommend you for checking vacancies online to match with your own schedule before doing the booking. Since the majority time
slots are reserved.

2. Q: What if I choose to pay later for online bookings?

A: Xcape Indonesia reserves the right to cancel your booking without any prior notification if payment is not received 4 hours before the
commencement of the escape game.
In the event that the contact number and/or email address is not contactable, Xcape Indonesia reserves the right to cancel the booking
immediately without any prior notification.

3. Q: How do I make a payment online after I have placed a booking?

A: Please click on the “View/Change Booking” button in the confirmation email. You will be directed to your online booking and you may click on
any of the “Change” button. You will then be directed to the online payment page where you can make your payment.

4. Q: What is the cancellation policy of Xcape Indonesia?

A: In general, cancellations made less than 4 hours prior to the reserved time slot will incur a 100% charge as it is often not possible to find a
replacement for the time slot.